How to report an error
Email team@iloans.ai with the URL of the page containing the error, a description of what is incorrect, and (if possible) a link to the correct information. We respond to credible correction requests within five business days.
What counts as a correctable error
We will correct any of the following on iLoans.ai:
- Factual errors. Incorrect APRs, loan amounts, fees, eligibility requirements, or other product details that don't reflect the lender's currently published terms or other authoritative source.
- Outdated information. Information that was accurate at the time of writing but is now stale, when the change is material to a borrower's decision.
- Misattributed quotes or statistics. Quotes attributed to the wrong source, or statistics from the wrong year or jurisdiction.
- Mathematical errors. Calculation errors in our examples, calculators, or rate-comparison math.
- Misspellings of names. Lender names, person names, or proper nouns that are misspelled.
- Broken or incorrect links. Links that are broken, point to the wrong destination, or refer to outdated pages.
What is not an error
The following are not factual errors and we will not "correct" them:
- Editorial judgment. Our rankings and "best for" labels reflect our editorial judgment based on the criteria described in our rating methodology. Reasonable readers may disagree with our assessments; this is opinion, not error.
- Rate ranges that differ from a specific borrower's offer. The APR ranges we publish are drawn from publicly available lender information. A specific borrower's quoted rate will differ based on credit profile, income, and lender underwriting; this difference is not an error in our published range.
- Rounding or approximation in examples. When we round figures for clarity in articles, we generally do not consider this an error unless the rounding meaningfully changes the conclusion of the example.
How we publish corrections
When we make a substantive correction to an article, we add a clear correction notice at the top of the article (or the relevant section), indicating what was corrected and when. We do not silently edit articles after publication when the change is material to readers' interpretation of the content.
For minor corrections (typos, formatting, broken links, single-word fixes), we may make the change without a correction notice, since these do not affect readers' interpretation of the substance.
Updates that are not corrections
Loan products, rates, and lender policies change frequently. When we update an article to reflect new information (e.g., a lender that lowered its starting APR, a lender that began offering soft-pull pre-qualification), we update the page and its "Last updated" timestamp. These updates are not corrections — the original information was accurate at the time, and the updated information reflects the current state.
Retraction
In rare cases where an article contains errors so substantial that correction is not adequate, we may retract the article. Retracted articles are removed from the site and replaced with a notice explaining the retraction. We do not silently delete articles.
Trust over time
Our credibility depends on getting things right. When we don't, we want to fix it visibly and quickly. Reader feedback that catches errors makes the site better for everyone, and we genuinely appreciate it.
Contact
Send corrections to team@iloans.ai.